Refund & Cancellation Policy

1. Overview

Nirmaan Sathi360 aims to provide a reliable and transparent purchasing experience for construction materials and related products.

Because construction materials may be procured, packed, transported, or sourced specifically against an order, cancellation and refund eligibility may depend on the stage of the order.

2. Order Cancellation

Customers may request cancellation of an order by contacting Nirmaan Sathi360 customer support as soon as possible after placing the order.

A cancellation request does not automatically guarantee a refund. The request will be reviewed based on the current status of the order.

• Order processing status may affect cancellation eligibility.
• Orders already dispatched may not be cancellable.
• Specially sourced or customized materials may have different cancellation conditions.
• Any applicable deductions will be communicated where applicable.

3. Cancellation Before Dispatch

If a cancellation request is received before the order has been dispatched or committed to procurement, Nirmaan Sathi360 may be able to cancel the order.

4. Cancellation After Dispatch

Once an order has been dispatched or handed over to a delivery partner, cancellation may no longer be possible.

In such cases, the customer may need to accept delivery and follow the applicable return or damaged-product process, where available.

5. Returns

Returns may be accepted only where the product is eligible for return and the applicable return conditions have been satisfied.

Due to the nature of construction materials, certain products may not be eligible for return once delivered, opened, unloaded, used, mixed, installed, or otherwise altered.

Return conditions may include:

• The product must be unused where applicable.
• The product should remain in its original condition where applicable.
• The return request must be raised within the applicable period.
• The product should correspond to the original order.
• Any required inspection must be completed before approval.

6. Damaged or Incorrect Products

If you receive a product that appears damaged, defective, incomplete, or different from the product ordered, please contact Nirmaan Sathi360 customer support as soon as possible.

Customers may be requested to provide photographs, videos, delivery details, invoice information, or other information required to investigate the issue.

7. Refund Eligibility

A refund may be considered in circumstances such as:

• An eligible order is successfully cancelled before dispatch.
• Nirmaan Sathi360 is unable to fulfil an accepted order.
• An incorrect or materially damaged product is verified and approved for refund.
• A payment was successfully received but the corresponding order could not be fulfilled.
• Another refund situation is specifically approved by Nirmaan Sathi360.

Approval of a refund will depend on the specific circumstances of the order and applicable terms.

8. Refund Process

Once a refund is approved, Nirmaan Sathi360 will initiate the applicable refund process.

Refunds will generally be processed using the original payment method wherever technically possible.

Customers may be required to provide additional information if the payment provider or refund process requires it.

9. Refund Timeline

After a refund has been initiated by Nirmaan Sathi360, the actual time required for the amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution.

Delays caused by banks, payment gateways, card networks, UPI providers, or other third parties may be outside the direct control of Nirmaan Sathi360.

10. Non-Refundable Situations

Refunds may not be available in situations including, but not limited to:

• Products that have already been used, installed, or consumed.
• Materials damaged after successful delivery due to customer handling.
• Products specially procured or customized for a customer where cancellation is not feasible.
• Orders cancelled after dispatch where cancellation is no longer possible.
• Claims raised after the applicable reporting period.
• Incorrect information provided by the customer that affects fulfilment or delivery.
• Situations where the product has been altered, mixed, or otherwise made unsuitable for resale.

11. Delivery Issues

Delivery delays may occur due to traffic, weather, supplier availability, transportation issues, government restrictions, natural events, or other circumstances beyond reasonable control.

A delivery delay does not automatically create a right to a refund unless the applicable order terms specifically provide for one or Nirmaan Sathi360 approves the refund.

12. Quotations & Bulk Orders

Bulk construction-material orders, negotiated quotations, project-specific procurement, and specially sourced materials may be subject to separate cancellation and refund conditions.

Where separate terms are provided in a quotation, purchase confirmation, invoice, or written agreement, those terms may apply to the relevant transaction.

13. Payment Gateway Charges

Depending on the payment method and transaction circumstances, certain payment processing, gateway, banking, or transaction-related charges may be non-refundable.

Any applicable deduction will be communicated to the customer where relevant before processing the refund.

14. Policy Changes

Nirmaan Sathi360 may update this Refund & Cancellation Policy from time to time to reflect changes in its services, products, operational practices, or applicable requirements.

The updated version will be published on this website with a revised "Last Updated" date.